Return & Refund

Effective Date: October 22, 2025 (EST)

By placing an order with Sparklers US, you agree to this Return & Refund Policy and our Terms of Sale.

STANDARD RETURN WINDOW

All other products in our shop follow a 30-day return window from the date the package is shown delivered by the carrier. If 30 days have passed and a return request has not been initiated, we unfortunately cannot offer a refund or exchange.

NON-RETURNABLE ITEMS

For safety and compliance reasons, we do not accept returns for pyrotechnic items, including wedding sparklers, cake sparklers, bottle sparklers, star-shaped sparklers, heart-shaped sparklers, dessert sparklers, or confetti cannons. Sale items are also not refundable.

ELIGIBILITY REQUIREMENTS

To be eligible for a return, the item must be unopened, unused, in the same condition received, and in its original packaging. Partially used items from any multi-pack or set cannot be returned (for example, returning 12 LED ice cubes from a set of 24 is not permitted). Please do not send your purchase back to the manufacturer.

HOW TO START A RETURN

Email hello@sparklers.us with the subject line “Return Request” and include your order number and the email address used at checkout. We will reply with next steps and the return instructions. Unapproved returns may be refused.

RETURN SHIPPING & TRACKING

Unless otherwise stated in writing, you are responsible for return shipping costs. If you buy your own label, use a trackable shipping service and/or purchase shipping insurance. We are not responsible for returns lost in transit or returned to the wrong address.

RESTOCKING FEE, FEES & NON-REFUNDABLE COSTS

Approved returns are refunded for the full product value less a 20% restocking fee, less all shipping charges (both to you and from you). Shipping costs are non-refundable.

INSPECTION & PROCESSING TIMES

Once your return is received and inspected, we’ll email you to confirm receipt and to approve or reject the refund based on this policy. Returns typically process within 7–10 business days after the package is received.

REFUNDS

If approved, we will issue the refund to your original method of payment. Your bank or card issuer may require additional time to post the credit. Timing varies by institution.

LATE OR MISSING REFUNDS

If you have not seen your refund: (1) check your bank account again; (2) contact your credit card company, it may take time before your refund is officially posted; (3) contact your bank, as there is often processing time before a refund posts. If you have completed these steps and still do not see the refund, email hello@sparklers.us.

EXCHANGES

We only replace items that are defective or damaged. To request an exchange for the same item, email hello@sparklers.us with the subject line “Exchange Request” and include your order number and a brief description of the issue. For packages damaged, lost, or stolen in transit, please see our Shipping Policy and optional Shipping Protection terms.

IMPORTANT NOTES

We reserve the right to deny returns that do not meet the eligibility criteria or that are received in non-resalable condition. Return shipments sent without prior authorization, to the wrong address, or back to the manufacturer may be refused and will not qualify for a refund.

POLICY ACKNOWLEDGMENT & UPDATES

By completing checkout, you acknowledge and agree to this Return & Refund Policy. We may update this policy to reflect operational, carrier, or regulatory changes.